Terms of Service

PROTURF Terms of Service

Last updated: January 15, 2026

These Terms of Service (“Terms”) govern your use of PROTURF’s services and website. By requesting or using our services, you agree to be bound by these Terms.​

1. Services and Service Area

PROTURF (“we,” “us,” or “our”) provides lawn care and related property maintenance services at the property or properties you designate (“Property”). The specific services, approximate timing, and pricing are described in your estimate or service plan, which becomes part of these Terms once you approve it.​
We may decline or discontinue service at any Property if conditions are unsafe, inaccessible, or otherwise unsuitable in our professional judgment.​

2. Services, Renewal, and Cancellation

PROTURF services are generally provided on a continuing, recurring basis from season to season unless otherwise stated in writing. After you approve an estimate and service plan, we will continue to service your Property each season on a rolling basis until you or we cancel as described in this section.

We may update service timing, methods, products, and pricing from time to time in line with industry standards, product availability, and operational costs, while keeping the overall scope and intent of the program substantially similar. Before each new service year, we may send you a reminder or updated program outline with any material changes; your continued use of services after such notice, or failure to cancel before the effective date, constitutes acceptance of the updated terms.

Residential customers may, during designated early‑renewal periods, prepay for the season at a 5% discount as described in their estimate or renewal notice.​

You may cancel recurring services at any time by contacting us by phone or email using the contact details in Section 11. To avoid additional visits, we ask that you provide reasonable advance notice before your next scheduled service date. If you cancel after services for the season have begun, you remain responsible for payment of all services already rendered up to the effective date of cancellation. Any prepayments will be applied to completed services first, and any remaining balance or credit will be handled as described in your estimate or on your account, subject to our refund policies (if any).

We may suspend or cancel services if your account becomes seriously delinquent, your payment method is repeatedly declined, site conditions are unsafe or unsuitable, or you fail to comply with these Terms or reasonable instructions for safe and effective service; we will make a reasonable effort to notify you using your last known contact information.

3. Customer Responsibilities

You agree to provide accurate contact details, property information, and gate or access instructions, ensure safe access to the Property on scheduled service dates (including securing pets and reasonably removing obstacles), and follow any post‑service instructions we provide (such as watering or stay‑off periods).
If we cannot safely or reasonably access the Property at the time of service, we may perform partial work and charge accordingly, reschedule at our discretion, or apply a nominal trip fee when conditions outside our control (for example, locked gates or unsafe pets) prevent completion.

4. Invoicing, Payment, and Card on File

For mutual convenience, all customers are required to maintain a valid card on file, which is added securely through our payment processor when you approve an estimate. By approving an estimate and keeping a card on file, you authorize PROTURF to securely store and charge your payment method for services rendered and for automatically renewing seasonal services unless you cancel before the next season’s start.

After each visit, or according to the billing schedule stated in your estimate, we will issue an invoice and may charge your card on or after the invoice date. Unless otherwise stated, payment is due upon receipt. If a payment is declined, you agree to promptly provide updated payment information, and we may suspend or cancel future services until your account is current; reasonable late fees, interest, or collection costs may apply as permitted by law. You are responsible for reviewing invoices and notifying us of any questions or disputes within 10 business days of the invoice date.

5. Weather, Scheduling, and Access

Service dates may vary due to weather, site conditions, or operational needs; exact dates and times cannot be guaranteed, and some scheduling flexibility is necessary for quality and safety. We will schedule and, if needed, reschedule your Property within a reasonable time window consistent with your service plan and seasonal conditions.​

6. Warranties and Disclaimers

We will perform services in a professional manner consistent with industry standards. The health and appearance of your lawn and landscape are influenced by many factors beyond our control, including soil conditions, weather, watering practices, pests, disease, pre‑existing damage, and your ongoing maintenance.​

To the fullest extent permitted by law, we do not guarantee specific results or outcomes (such as a completely weed‑free lawn) unless expressly stated in writing. Except for any express written warranties we provide, all services are provided “as is” and “as available,” and we disclaim all other express or implied warranties, including implied warranties of merchantability and fitness for a particular purpose.

7. Limitation of Liability

To the maximum extent permitted by law, our total liability arising out of or related to services provided at your Property, whether in contract, tort, or otherwise, will not exceed the total amount you have paid to PROTURF for services at that Property during the twelve (12) months immediately preceding the event giving rise to the claim.
We will not be liable for any indirect, incidental, consequential, special, or punitive damages, including lost profits or loss of property value, even if we have been advised of the possibility of such damages; some jurisdictions do not allow certain limitations of liability, so some of the above limitations may not apply to you.

8. Indemnification

You agree to indemnify, defend, and hold harmless PROTURF and its owners, employees, and contractors from and against any claims, damages, liabilities, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to your use of our services in a manner inconsistent with these Terms, your failure to follow post‑service instructions or maintain the Property as reasonably recommended, or any misrepresentation or omission in the information you provide.​

9. Property Documentation

We may capture and retain photos or other site data from your Property for internal documentation, service verification, training, or quality assurance. We will not publicly share such materials in a way that personally identifies you or your Property without your separate consent.

10. Privacy and Electronic Communications

Your use of our services and website is subject to our Privacy Policy, which describes how we collect, use, and protect your personal information, including your contact details and card‑on‑file information. By using our services, you acknowledge that you have reviewed our Privacy Policy and you consent to receive communications (including estimates, invoices, notices, and service updates) electronically via email or text; you agree that such electronic communications and approvals satisfy any legal requirement for written notice or signature.

11. Contact Information

For questions about these Terms or your service, or to cancel service, update your payment method, or adjust your program, please contact us:​

Company name: PROTURF
Mailing address: 2653 Courtlyn Road, Dighton, MA 02715
Phone: 774‑406‑2142
Email: [email protected]

12. Changes to These Terms and Governing Law

We may update these Terms from time to time and will update the “Last updated” date at the top of this page when we do so. If we make material changes, we may provide additional notice (for example, by email or a notice on our website) where appropriate; your continued use of our services after any changes take effect constitutes your acceptance of the updated Terms.

These Terms and any disputes arising out of or related to your use of our services will be governed by the laws of the Commonwealth of Massachusetts, without regard to its conflict of laws principles.